Every guest conversation, profile and step in one connected journey.
The AI Guest Inbox brings every channel together, the Guest CRM remembers every guest, and digital pre-check-in, guest portal and automated messages handle the rest, from booking to check-out.
- Airbnb, Booking.com, WhatsApp and more in one AI-powered inbox
- Golden Guest Profiles built from every stay and conversation
- Registration completed in around 30–60 seconds
- Automated communication from booking to check-out
Every conversation. Every channel. One AI-powered inbox.
Bring Airbnb, Booking.com, WhatsApp and other guest communication into one unified inbox. HAYP connects every message to the reservation, giving your team the complete conversation, guest and booking context without switching between platforms.
Is early check-in possible on Friday?
Where can I park the car overnight?
How do I get to the city centre?
Of course, luggage storage is available at reception from 11:00, and your suite will be ready at 13:00.
Guest prefers a quiet unit; assigned suite faces the courtyard.
Airbnb Messaging requires a Channel Manager with supported direct Airbnb Messaging connectivity. Booking.com and WhatsApp are supported through the current HAYP setup.
For Airbnb Messaging, we currently recommend Channex. Other Channel Managers with supported direct Airbnb connectivity can also be used.
- Airbnb, Booking.com, WhatsApp and more in one inbox
- Reservation information beside every conversation
- Guest information beside every conversation
- Translation and sentiment analysis
- Internal notes for your team
- AI reply suggestions and automated replies
- Human handover when AI needs help
From AI assistant to full Autopilot.
Let HAYP draft replies, automate trusted questions or manage conversations autonomously. Whenever the AI lacks information or confidence, the conversation returns to your team.
Drafts for your team
Trusted questions answered
HAYP handles the conversation
Confidence too low · missing property information
HAYP drafts the reply, your team sends it.
Trusted conversations are handled semi- or fully autonomously.
Missing information or low confidence returns the thread to your team.
A guest profile that grows with every stay.
Reservations, conversations, pre-check-ins and reviews become one Golden Guest Profile. Recognize returning guests, understand their history and give every team member the context needed for better service.
“Great location and a very quiet room, we'll be back.”
- Golden Guest Profiles across reservations
- Stay, reservation and communication history
- Lifetime revenue and returning guest recognition
- Pre-check-in information and reviews
- Contact details and preferred language
- Duplicate detection and profile merging
Guest CRM provides the context. AI Guest Inbox puts it to work.
Set it up once. Guests register in 30–60 seconds.
Build the right registration flow for each property and country; guests complete it on their device before arrival.
Flexible for every property.
- Configure guest information, trip details, ID verification and consents
- Set fields as required, optional or hidden
- Configure primary and additional guests separately
- Preview the complete process before publishing
- Assign one flow to one or multiple properties
- Stop sending and chasing registration forms manually
Everything guests need for their stay, in one place.
A personal portal for every booking: details, arrival information, house manuals and contact options, without another app.
In every guest portal
- Booking information
- Address and arrival countdown
- Pre-Check-In status
- Check-in and access information
- House manual
- Parking and Wi-Fi information
- Contact options
- Language selection
The portal automatically shows the information that belongs to the booked property, unit group or unit. Your team maintains it once in HAYP, and every guest receives the right details for their stay.
The right message at the right moment.
Create messages for the key moments of every stay and let HAYP send them automatically. Your team keeps communication consistent and only needs to step in when a guest requires personal support.
Welcome message and registration link.
Pre-Check-In reminder and arrival details.
Access and check-in information.
Wi-Fi, house information and contact options.
Thank-you message and review request.
- Trigger messages through reservation events
- Adjust content for different stay phases
- Use the relevant property and unit information automatically
- Keep communication consistent across the entire portfolio
Create a guest experience that works for everyone.
Give guests a faster, simpler experience while your team spends less time on recurring tasks.