AI for hospitality teams
Unlock the full potential of your PMS.
HAYP extends your PMS with an AI Co-Pilot, an AI Guest Inbox and a Guest CRM, AI analytics for revenue and reviews, and a fully automated guest experience, across every property.
Less manual work. More revenue. More time for your guests.
Direct Apaleo integration available.
Using another PMS? Talk to us about your setup.
Your AI Co-Pilot knows your entire operation.
Your AI Co-Pilot is the central knowledge base your team can simply talk to. Ask about reservations, guests, revenue, or documents and get a clear, source-backed answer in seconds, with no more searching through folders or asking colleagues.
Or type your own question. This demo answers the three examples.
Choose a question on the left or type your own below.
Portfolio Operations. One view across your entire portfolio.
See properties, unit groups, units, reservations, arrivals, departures, and availability across your entire portfolio, without switching between properties.
Using Apaleo? Connect HAYP directly and work across every property from one central view.
| Unit | Mon 3 | Tue 4 | Wed 5 | Thu 6 | Fri 7 | Sat 8 | Sun 9 | Mon 10 |
|---|---|---|---|---|---|---|---|---|
| Musterstrasse 12 · Studio 1 | M. Keller | L. Duarte | A. Novak | Direct | ||||
| Musterstrasse 12 · Studio 2 | L. Duarte | A. Novak | Direct | M. Keller | ||||
| Beispielweg 4 · Apt 201 | A. Novak | Direct | M. Keller | L. Duarte | ||||
| Beispielweg 4 · Apt 202 | Direct | M. Keller | L. Duarte | A. Novak | ||||
| Hafenplatz 9 · Loft A | M. Keller | L. Duarte | A. Novak | Direct |
See reservations and availability across every property on one timeline.
Keep arrivals, departures and revenue together in one list.
See occupancy and availability without opening each property separately.
Keep your entire portfolio structure organized in one place.
Manual work, handled automatically.
OTA prepayments are matched, posted, and applied to the reservation balance automatically.
HAYP assigns unallocated reservations to suitable units automatically, based on availability
Guest Experience. Every conversation, every guest, every step in one place.
From the first guest message to the next stay, the AI Guest Inbox and the Guest CRM turn scattered messages and bookings into one connected guest relationship, supported by digital pre-check-in, the guest portal and automated messages.
Every guest conversation. One inbox. AI that can take over.
Bring Airbnb, Booking.com, WhatsApp and other guest communication into one reservation-based inbox. Let HAYP assist your team, automate trusted conversations or take over completely, with human handover whenever needed.
- Airbnb, Booking.com, WhatsApp and more in one inbox
- Reservation information beside every conversation
- Guest information beside every conversation
- Translation and sentiment analysis
Is early check-in possible on Friday?
Where can I park the car overnight?
How do I get to the city centre?
Of course, luggage storage is available at reception from 11:00, and your suite will be ready at 13:00.
Guest prefers a quiet unit; assigned suite faces the courtyard.
“Great location and a very quiet room, we'll be back.”
Know every guest, across every stay.
HAYP builds complete guest profiles from reservations, conversations, pre-check-ins and reviews, so your team always knows who they are talking to.
- Golden Guest Profiles across reservations
- Stay, reservation and communication history
- Lifetime revenue and returning guest recognition
- Pre-check-in information and reviews
Analytics. Understand revenue. Know what guests really think.
AI turns thousands of reviews into recurring praise, recurring problems and clear topics, so you can improve the guest experience based on what guests actually say. Compare performance across every property in one view.
What guests value, what frustrates them, and what to improve next.
Which properties need attention?
| Property | Revenue | RevPAR | ADR | Occ. | Δ |
|---|---|---|---|---|---|
| Musterstrasse 12 | EUR 128,400 | 62.10 | 104 | 84% | +7.2% |
| Beispielweg 4 | EUR 96,250 | 54.80 | 97 | 76% | +2.4% |
| Hafenplatz 9 | EUR 121,900 | 58.40 | 101 | 81% | -1.8% |
| Altstadtgasse 7 | EUR 82,100 | 47.30 | 92 | 69% | +4.6% |
Also tracked: commissions, length of stay, lead time, and cancellation rate.
See what guests are saying, how every property is performing, and where your team should act.
Connects with the systems you already use
HAYP brings together data from your PMS, channel managers, review platforms, and internal knowledge sources, so your team no longer has to switch between tools.
View all integrations
Ready for less effort and more time for your guests?
Copilot, portfolio operations, automated guest experiences and analytics in one place.