Understand and improve reviews
HAYP bundles reviews from all platforms, recognizes recurring topics and makes improvements in operations measurable.
What changes in quality management
Many individual comments become one picture. Teams recognize causes, prioritize measures and see whether changes work in operations.
- in one overview
- Reviews from all portals
- cleanliness, location, service, amenities
- Topics instead of individual comments
- development after measures
- Make improvements measurable
Three questions to the feedback
Recurring topics, sentiment trends and anomalies per property and portal instead of a list of individual comments.
More about Review Analysis →Criticism turns into concrete tasks for housekeeping, amenities or processes, with clear priority.
More about Reviews →Reply suggestions in the right tone are part of it, but the bigger lever is the quality improvement behind it.
More about Copilot →What costs you time today
Every platform has its own dashboard and its own notifications.
Individual reviews don't show causes.
Individual responses to every review tie up capacity.
Whoever changes something rarely sees whether it shows up in the reviews.
What HAYP reads out of reviews
Every review is categorized by topic. The result is a view that lets you truly steer quality.
- 01Recurring topics
What guests mention repeatedly rises to the top instead of staying buried in a forgotten comment.
- 02Differences between platforms and properties
Booking, Airbnb, Google and properties become comparable, outliers immediately visible.
- 03Development after measures
After changes in operations, the trend shows whether the measure worked.
- 04Reply suggestions in the right tone
Factual, friendly or firm, matched to review, property and platform.
Recognize causes, not just read comments
HAYP bundles reviews from various portals and recognizes recurring topics. Teams understand which causes lie behind positive or negative feedback.
All portals feed into one overview, filterable by property, period and rating.
Every review is assigned to topics and given a sentiment and weight.
The biggest topics turn into measures whose impact stays measurable over time.
Modules that work together here
Feedback from connected platforms in one overview, filterable by property and period.
Reviews →Recurring topics such as cleanliness, arrival or amenities become visible and comparable.
Review Analysis →Suggestions in the desired tone that the team only needs to check and approve.
Copilot →Check the development of reviews over time after changes in operations.
HAYP in your own setup
In a short demo we show how HAYP works with your properties, channels and existing systems.