Boutique Hotels

More time for guests, less effort in the background

HAYP brings reservations, guest questions, reviews and metrics together in one place, so small hotel teams can react faster and keep more time for personal service.

For small teams who need to know immediately each morning what matters today.

Centrally managed

Everything important in one place

Small teams keep an eye on reservations, guest questions, reviews and metrics in parallel. HAYP brings this information together in one interface, so the day starts with a clear overview.

for bookings, guests and metrics
1 interface
instead of hours for the daily overview
Minutes
reply suggestions for guest inquiries
24/7
In one view
Reservations

Arrivals, changes, open items

Guest questions

Channels bundled, replies in context

Reviews

Feedback from all platforms, topics recognizable

Metrics

Occupancy, ADR and RevPAR up to date

Knowledge

House and property information available on demand

From practice

Typical situations in a boutique hotel

  • Guests ask individual questions before or during their stay
  • Reservations change at short notice
  • Reviews have a direct impact on new bookings
  • Small teams need to manage front desk, communication and operations at the same time
  • Information is scattered across PMS, emails, channel manager, chats and documents
  • Metrics need to be quickly understandable, without manual analysis
In dialogue

Ask HAYP, for example

Reservations
Which arrivals need special attention today?
Which bookings were changed this week?
Guest communication
Which guests have open questions about their accommodation?
What information is missing for this reservation?
Feedback and performance
Which reviews mention service or cleanliness in the last 30 days?
How has occupancy developed compared to last month?
Result

What gets better as a result

More overview for small teams

The day starts with one view instead of five programs.

Fewer switches between systems

Booking, message and house information sit close together.

Faster replies to guest inquiries

Suggestions are created with the context of the stay.

Better preparation for arrivals

Requests, changes and open items are visible in advance.

Feedback becomes visible faster

Reviews from all platforms come in bundled.

More time for personal service

Searching and gathering information disappears from the daily routine.

How HAYP solves this

How HAYP makes this possible

Reservations in one place

All bookings, calendars and open items in one view, no matter which channel they come from.

View reservations
Guest conversations with context

The AI assistant prepares replies with reservation, unit and house information, so your team can respond faster.

AI Assistant
Reviews at a glance

Bundle feedback from all platforms, spot topics and prepare reply suggestions.

Reviews
Metrics without spreadsheets

Understand occupancy, ADR, RevPAR and channel development up to date, without manual exports.

Analytics

HAYP in your own setup

In a short demo we show how HAYP works with your properties, channels and existing systems.