Speed up guest communication
HAYP bundles guest inquiries from all channels and creates replies from booking data, property information and your own standards.
What changes in guest communication
All messages arrive in one inbox, the reply suggestion comes from your own information. The team replies faster, and consistently everywhere.
- WhatsApp, email, SMS and portals in one inbox
- All channels
- down to the fitting reply suggestion
- Reply suggestions in seconds
- tone, content and standards across all shifts
- Consistent
Three questions guest teams ask
Recurring guest inquiries about arrival, access, services and billing, with reservation context right at the conversation.
More about the AI Assistant →From stored property information, booking data and documents instead of generic text snippets.
More about Knowledge & Data →Defined standards, tone and approval rules per case, automatic for routine cases, with approval for special cases.
More about Agent Skills →Seven questions that come in every day
The answer comes from the property information and the specific booking, including different times per unit.
Availability, price and directions are available as stored property information.
Access route, codes and instructions are delivered in the right context at the right time.
HAYP checks occupancy and rules and suggests a reply; special cases go to the team with approval.
Services, times and prices come from the centrally maintained house information.
Payment status and receipts sit with the item, the reply links directly to the right document.
House rules are maintained once and take effect immediately in all replies across all channels.
Context instead of text snippets
HAYP uses stored property information, booking data, documents and internal standards to deliver reply suggestions in the right context. That keeps communication faster, more consistent and closer to your actual processes.
Property and unit information, house rules, services, booking data as well as your own documents and internal standards.
The information is structured to be AI-readable and linked to the specific reservation, including language and tone.
The team receives a finished suggestion in the right context: send, adjust, or let routine cases be answered automatically.
Modules that work together here
Every conversation in one place, with reservation and property context right next to it.
AI Assistant →The assistant uses house information, documents and booking data instead of generic text snippets.
Copilot →Standard questions about arrival, access or services run automatically according to defined rules.
Agent Skills →Changes to house rules or services take effect immediately in all replies.
Knowledge & Data →
HAYP in your own setup
In a short demo we show how HAYP works with your properties, channels and existing systems.