Knowledge and processes in one place
HAYP makes documents, standards, house rules and workflows centrally available, so teams and AI assistants can access them in the right context.
More than a knowledge repository
HAYP doesn't just store operational knowledge, it makes it usable for teams, assistants and agents. Documents, standards, property information and recurring processes become structurally available and can be retrieved in the right context, for example for a specific property, unit, reservation or guest situation.
- standards and documents in one place
- Central
- knowledge per property, unit and reservation
- In context
- for team and AI alike
- Usable
Typical content in HAYP
From the house rule to the internal SOP, everything sits in one place and stays valid for all locations.
Guest information
- Check-in rules
- Access information
- Answers to frequent guest questions
House rules
- Quiet hours and use
- Cancellation rules
Internal SOPs
- Cleaning standards
- Shift procedures and checklists
Property information
- Amenities and specifics
- Technology and access
Services & offers
- Breakfast times
- Upsell and add-on offers
Ask HAYP, for example
Answers are created from the stored operational knowledge, matched to the specific property.
HAYP doesn't just make operational knowledge findable, it makes it usable for teams, assistants and automated workflows.
What gets better as a result
Instead of scattered notes, there is a shared foundation that all shifts refer to.
New colleagues find processes themselves, without someone having to explain everything.
Changes apply immediately to all locations that use the standard.
Assistant and agents access the same content the team reads too.
Modules that work together here
Contracts, house rules, checklists and property information in one place.
Knowledge & Data →Content is processed so that assistant and agents can answer precisely from it.
Answers to operational questions arise in context, without searching through folders.
AI Assistant →
HAYP in your own setup
In a short demo we show how HAYP works with your properties, channels and existing systems.